International Orders
We are happy to ship to our customers who are located internationally. International orders are subject to additional handling charges, higher shipping rates, and applicable customs, duties and taxes, all of which are the responsibility of the customer. They may require 3-5 business days or more of additional processing time prior to shipment. Packing slips for International Shipments cannot be marked as a "gift" or with altered prices. Some brands may not be shipped to certain destinations due to manufacturer restrictions.All our International Shipping is subject to the following conditions in addition to our Shipping policies listed in our shipping guide.
Warranties
Please be aware that many manufacturers’ warranties do not provide coverage outside China, and some products may not be exported under any circumstances due to manufacturers' restrictions or government regulations. Industry366 makes no representations regarding warranty coverage, compatibility, or serviceability for products that are used outside China. You are responsible for the back and forth shipping and brokerage charges for returns, exchanges and warranty issues - this includes any unit that arrives DOA.
Payment Terms
Export orders are accepted on the basis of payment in advance of shipment by wire transfer, or Credit Card. For International credit card orders, please contact us by phone or by email. Do not send payment information containing credit card numbers or financial account information via unencrypted email. Sending sensitive payment information through unencrypted email may not be secure, and we will not be responsible for any loss associated with that practice. Please reference your order number on your email.
Postal Money Orders, Bank Drafts, Certified Cheque
Should be mailed directly to us. An address will be provided at the time of placement of order or subsequently by an email. Note that all exchange fees/ bank charges etc. will be borne by you and we take no responsibilities to absorb that.
Wire transfers and information
Please notify us by email or fax when the transfer is made so we can track your payment and process it in a timely manner. Please reference your order number on your email. Note that all exchange fees/ bank charges etc. will be borne by you and we take no responsibilities to absorb that.
Export Terms of Sale
Standard export quotation pricing is F.O.B. shipping point, at which point legal title and responsibility for goods is transferred to the buyer. C&F, C.I.F. and F.A.S. quotation will be offered upon request. Charges for insurance and shipping will be added to the invoice unless other arrangements were made. A handling charge will apply for special consular certification, export documentation or special packaging for sea freight. Buyer is responsible for tariffs or import duties. We will not accept back or refund packages on the grounds that you were not aware of these fees. Any taxes or shipping fees that go unpaid will automatically be charged to your account. We are not responsible for the following: Delays due to customs, documentation needed for pick up, additional storage fees for holding a package, Power of Attorney or other form letters for release of package.
Export Compliance
By proceeding with a transaction to purchase any items from Industry366, the Buyer certifies that it will comply with all requirements imposed by all applicable Chinan and international laws, regulations and administrative policies. End User forms when needed MUST be completed entirely and will be sent back to be completed if not. We have the right to cancel an order based on the end user and its location.
International Shipping via a carrier of your choice
Please be advised should you choose to use your carrier, you do so at your own risk. You will need to abide by the guidelines and regulations put forth by your carrier in filing a claim. Please be advised these claims may take several months before a resolution is reached. We cannot issue any type of refund until the claim is settled. Once the claim is settled a credit will be issued minus any deductible imposed.
